Having Challenging (but Productive) Conversations

Episode 58

EP. 58:

Having Challenging (but Productive) Conversations

Allison and Scott featuring Allison Lanier and Scott Fogleman

with Allison Lanier and Scott Fogleman

  • How at Up&Up, “conscious leadership” embedded in the agency’s culture by CEO Adam Landrum has created an environment of true collaboration and open dialog
  • How conscious leadership is comprised of fifteen commitments, including “taking radical responsibility”, “learning through curiosity”, and “speaking candidly”
  • Why these fifteen commitments are a powerful platform for having difficult but productive conversations within the team
  • How radical candor is the ability to challenge directly and show that you are caring personally at the same time
  • Why understanding your goals and intentions for having difficult conversations before you have them is necessary for ensuring that they are productive
  • How radical candor can help you have difficult conversations by lowering defensiveness and reducing the likelihood of mistrust
  • Why challenge can be a positive thing, and why having the courage to say something despite discomfort or worry is crucial
  • Why it is good to bring problems you’ve identified into the conversation, even if you don’t have the solutions
  • Why being candid should come from a place of caring, to avoid turning into unnecessarily mean “brutal honesty”
  • Why having strong, ongoing consistent communication can help you discuss problems before they become major issues

Additional Resources


Allison Lanier and Scott Fogleman

Business Development Manager and Director of Business Development, Up&Up